day. today we begin a multi-year effort to bring disruptive change to olympia, starting with the very core of how we do business. with authentic, courageous leadership, we will bring the principles of lean management to all of state government, following the lead of boeing, virginia mason, and a growing number of state and local governments. we will provide efficiency, effectiveness and transparency. we will introduce performance metrics where it counts, giving us the data we need to fix what's broken, cut what we don't need, and replace rhetoric with quantifiable results. but this effort is about more than measurement. it's about instituting a culture shift that will endure well beyond my administration. moving forward, all state agencies will be rooted in the same three principles, first, we will measure success by the results we produce, not the money we put in. second, we will know our customer and what they value.